Privacy Policy of qualityhomescostacalida.com
This website collects and processes certain Personal Data relating to its Users. This policy explains what Data may be collected, why it is processed, the services involved, how long it may be retained, and the rights available to Users under applicable data-protection law.
This policy can be printed for reference using the print function in your browser.
Owner and Data Controller
Quality Homes Costa Cálida
CC Al Kasar, Condado de Alhama (Murcia) 30840, Spain
Owner contact email: quality@lamangaclub.org
Personal Data processed and purposes
- Advertising: Facebook Lookalike Audience and Meta ads conversion tracking (Meta Pixel). Data may include Cookies, Trackers and Usage Data.
- Analytics: Google Analytics (Universal Analytics), including use with anonymized IP. Data may include Cookies and Usage Data.
- Contacting the User: contact form, mailing list and newsletter. Data may include company name, first name, last name, email address and phone number.
- Content and feature testing: Google Optimize and Google Optimize 360. Data may include Cookies and Usage Data.
- International transfers: Data may be transferred outside the EU on a valid legal basis and with appropriate safeguards where required.
- External content: Google Fonts, Google Maps and Font Awesome. Data may include Cookies, Usage Data and technical information.
- Social interaction: X/Twitter and Facebook buttons and widgets. Data may include Cookies and Usage Data.
- Live chat: Facebook Messenger Customer Chat and other chat tools. Data may include Cookies, Usage Data and information communicated during the chat.
- Contact and message management: Mailchimp. Data may include first name, last name and email address.
- Lead collection: Facebook lead ads. Data may include company name, first name, last name, email address and phone number.
- Registration and authentication: Facebook Authentication. The Data processed depends on the information made available by the provider.
- Remarketing and behavioural targeting: Facebook Custom Audience. Data may include Cookies and email address.
- Tag management: Google Tag Manager. Data may include Usage Data.
Types of Data collected
Depending on how the website is used, Data collected directly or through third parties may include Cookies, Trackers, Usage Data, IP or device information, technical identifiers, email address, first name, last name, telephone number, company name and information communicated while using a service such as a contact form or live chat.
Where a form requests Data, mandatory fields must normally be completed in order to provide the requested service. Optional fields can be left blank without affecting unrelated parts of the website. Usage Data may be collected automatically. Users are responsible for Personal Data relating to third parties that they provide, publish or share through the website.
Mode and place of processing
Methods
The Owner uses appropriate technical and organisational measures intended to prevent unauthorised access, disclosure, alteration or destruction of Personal Data. Processing is carried out using computers and IT-enabled tools according to procedures connected with the purposes described in this policy.
In addition to the Owner, Data may be accessible to staff involved in administration, sales, marketing, legal matters or system administration and to external providers such as hosting companies, IT suppliers, communications agencies, email platforms and other technical providers acting, where appropriate, as processors.
Place
Data is processed at the Owner's operating offices and at the locations where the parties involved in processing are established. Depending on the User's location and the service used, Data may be transferred to another country.
Retention
Personal Data is kept only for as long as necessary for the purpose for which it was collected, unless a longer period is required by law, by an authority, for legal claims, or is supported by valid consent. Data processed for a contract is generally retained until the contract and related obligations are complete. Data processed on the basis of legitimate interests is retained only for as long as necessary for those interests.
Detailed information about services
Advertising
Advertising services may use tracking technologies to recognise Users or display advertising based on interests and previous activity.
Facebook Lookalike Audience
This service may use information from Facebook Custom Audiences to identify groups of Users with behaviour similar to existing audiences and may display personalised advertising through Meta services. Data may include Cookies and Usage Data.
Meta ads conversion tracking (Meta Pixel)
The Meta Pixel links actions performed on this website with advertising shown through Facebook, Instagram or the Meta Audience Network so that conversions can be measured. Data may include Trackers and Usage Data.
Analytics
Google Analytics (Universal Analytics)
Google Analytics may collect Cookies and Usage Data to measure visits, prepare reports and provide analytics functions. Google may use collected information according to its own privacy documentation.
Google Analytics with anonymized IP
Where anonymized IP is used, the User's IP address is shortened within the EU or EEA before further processing, except in exceptional technical circumstances.
Contacting the User
Contact form
Data entered in a contact form may be used to reply to requests for information, quotations or other enquiries described by the form. Data may include company name, first name, last name, email address and phone number.
Mailing list or newsletter
When a User subscribes, the contact details provided may be added to a list used to send commercial, promotional or informational messages concerning the website or the Owner's services. Users may unsubscribe through the link in the message or by contacting the Owner.
Content and feature testing
Google Optimize and Google Optimize 360 may be used to compare different versions of pages, text, layouts or other components and analyse how Users respond. Data may include Cookies and Usage Data.
Displaying content from external platforms
Google Fonts may load fonts hosted by Google and transmit technical or Usage Data. Google Maps may display interactive maps and can receive Cookies, Usage Data and technical information when the map is loaded or used. Font Awesome may provide icon and typeface resources and may receive Usage Data when externally hosted resources are loaded.
Social networks and live chat
Buttons and widgets for X/Twitter and Facebook may enable direct interaction with those services. The interaction is subject to the User's privacy settings with the relevant network, and the provider may receive Cookies or Usage Data even if the User does not actively interact with the widget.
Chat tools, including Facebook Messenger Customer Chat where used, may process Cookies, Usage Data and information communicated during the conversation. Chat content may be logged where necessary to respond to the User.
Mailchimp, lead forms, authentication and remarketing
Mailchimp may manage mailing lists and messages and may process first name, last name, email address and message-interaction information. Facebook lead ads may show forms pre-filled with information from a Facebook profile and transfer submitted Data to the Owner. Facebook Authentication may identify Users through their Facebook account according to permissions granted. Facebook Custom Audience may connect activity on this website with Meta advertising for remarketing, using Cookies or email address where lawfully permitted.
Tag management
Google Tag Manager is used to manage website tags and scripts centrally. The operation of the service may cause Usage Data to pass through Google's systems.
International Data transfers
Where Personal Data is transferred from the EU or EEA to a country that does not provide an equivalent level of protection, the Owner will rely on an appropriate legal mechanism and safeguards where required. Depending on the circumstances, this may include explicit consent, standard contractual clauses approved by the European Commission, an adequacy decision, or another lawful transfer mechanism. Users may contact the Owner for information about the mechanism applicable to a particular service.
Interest-based advertising and cookie choices
Users may manage advertising choices through provider controls and industry opt-out services such as YourOnlineChoices, the Network Advertising Initiative, the Digital Advertising Alliance, DAAC or DDAI, where applicable. Browsers and mobile operating systems may also provide settings to limit advertising identifiers, tracking or third-party cookies.
The website's cookie settings can be used to refuse optional analytics, marketing and external-content technologies where the consent system applies.
Profiling and automated decision-making
The Owner may use Personal Data and Usage Data to create or update User profiles for the purposes described in this policy, including understanding interests, preferences and behaviour. Profiling may use automated tools or algorithms supplied by the Owner or third parties. Where applicable, Users have the right to object to profiling, especially when it relates to direct marketing.
If automated decision-making with legal or similarly significant effects is used, it will only be used where permitted by law, for example where necessary for a contract or based on explicit consent where required. Affected Users may have the right to obtain an explanation, express their point of view, challenge a decision and request human intervention.
Personal Data obtained from other sources
In some cases, the Owner may lawfully receive Personal Data from third parties or other sources. Information about the source may be included in the relevant section of this policy or may be requested from the Owner.
Legal bases for processing
The Owner may process Personal Data where one or more of the following applies:
- the User has given consent for one or more specific purposes;
- processing is necessary to perform a contract with the User or take steps requested before entering into a contract;
- processing is necessary to comply with a legal obligation;
- processing is necessary for a task carried out in the public interest or in the exercise of official authority, where applicable; or
- processing is necessary for the legitimate interests of the Owner or a third party, provided those interests are not overridden by the User's rights and freedoms.
User rights under the GDPR
To the extent provided by applicable law, Users may have the right to withdraw consent, object to processing, access their Data, request rectification, restrict processing, request deletion, receive eligible Data in a portable format and lodge a complaint with the competent data-protection authority.
Right to object
Where Data is processed in the public interest, in the exercise of official authority or on the basis of legitimate interests, Users may object for reasons relating to their particular situation. Where Personal Data is processed for direct marketing, Users may object at any time without giving a reason.
How to exercise rights
Requests can be sent to the Owner using the contact details in this policy. Requests are normally free of charge and will be handled within the time limits required by law. The Owner may need to verify the identity of the person making the request.
Additional information
Legal action
Personal Data may be used where reasonably necessary for the establishment, exercise or defence of legal claims arising from misuse of the website or related services. The Owner may also be required to disclose Personal Data in response to a lawful request from a public authority.
System logs and maintenance
For operation, security and maintenance, the website and third-party services may collect system logs and technical Data such as IP address, browser information, device information, request time, pages visited and error information.
Changes to this policy
The Owner may update this privacy policy when processing activities, services or legal requirements change. The current version will be published on this page and the latest-update date will be amended. Where renewed consent is required, it will be requested.
Definitions
Personal Data: information that directly or indirectly identifies, or can reasonably be linked to, a natural person.
Usage Data: technical and behavioural information collected automatically, which may include IP address, browser and operating-system details, request information, country, time spent on pages, navigation path and device information.
User / Data Subject: the person using the website and the natural person to whom Personal Data relates.
Processor: a person or organisation processing Personal Data on behalf of the Controller.
Controller / Owner: the person or organisation that determines the purposes and means of processing Personal Data.
Cookie: a small set of information stored in the User's browser or device.
Tracker: technology such as a Cookie, unique identifier, web beacon, embedded script, e-tag or fingerprinting technique that can enable Users or devices to be recognised or tracked.
Legal information
This policy relates only to this website unless expressly stated otherwise.
Latest update: 7 March 2024.
